1. BrightDhan charges you nothing
2. Fees charged by the lender
Interest and the processing fee are charged by the lending partner and are shown in its Key Fact Statement before you accept. Any refund of these charges follows the lender's loan agreement and policies.
3. Cancelling a loan (cooling-off period)
Under the RBI's digital lending rules, your loan comes with a cooling-off (look-up) period stated in the Key Fact Statement. During this period you can exit the loan by repaying the principal and the proportionate cost, without any penalty. Contact the lender directly to use it.
4. Extra or wrong payments
If you repaid more than you owed, or paid to the wrong loan, contact the lender with the payment details. Excess amounts are refunded by the lender as per its policy. Write to us if you need help reaching the lender.
5. Withdrawing your request
Before a loan is sanctioned you can ask us to stop processing your request and to delete your data, unless the law requires us to keep it. Write to support@quickloan.indifunds.com from your registered mobile number or mention it in the email.
6. Contact
Support: support@quickloan.indifunds.com. Not resolved? See Grievance Redressal.