Contact us first
For any concern about your request, our communication or this website, contact customer support first. Please keep your reference number (shown after you apply) ready.
Escalation levels
Your first point of contact for requests, calls, messages and website issues.
support@quickloan.indifunds.com · +91 85957 02470
Not satisfied with the reply? Write to Deepak Jha, Grievance Redressal Officer, at grievance@indifunds.com with your reference number.
Where applicable, use the RBI's official channels described below.
Complaints about your loan
Your loan is given by an RBI-regulated lending partner. For questions about loan approval, charges, repayment or recovery, you can also contact the lender's grievance officer, whose details are in your Key Fact Statement and loan agreement. Tell us too – we will help you reach the right person.
RBI resources
As per the RBI's published process, first complain to the regulated entity and keep the reference number. If there is no resolution within 30 days, or you are not satisfied, eligible complaints can be filed on the RBI Complaint Management System at cms.rbi.org.in (RBI helpline 14448). Unauthorised lending or deposit-taking can be reported on RBI's Sachet portal.
Stay safe
- Never pay any advance fee to get a loan.
- Never share OTPs, PINs, CVV or passwords with anyone.
- Read the Key Fact Statement and loan agreement before you accept.
- Check who the lender is and its regulatory status before sharing documents.